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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lee Kinnard

Lee Kinnard

August 22, 2025

5  out of  5
rating by Lee Kinnard
"My Statefarm rep was very friendly and helpful. Kelly really made my experience comfortable and exciting to be part of the Statefarm family."
We responded:
"Lee, thank you for taking the time to leave such a thoughtful review! I’m thrilled to hear that Kelly made you feel right at home—she’s a great asset to our team, and we’re lucky to have her. I’m committed to making sure you always feel like family here, no matter who helps you. We’re here for you for the long haul. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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Kim Burse

August 20, 2025

5  out of  5
rating by Kim Burse
"I have been a customer of State Farm for over 30 yrs and couldn’t be more pleased with the service. I recently needed to get a friend signed up for insurance and Hunter made the process very easy and fast and even followed up to make sure all was well and to my satisfaction. GREAT JOB HUNTER!!😃"
We responded:
"Kim, thank you for your loyalty and your fantastic feedback! Thirty years with State Farm means a lot, and I'm honored you choose our agency for your insurance needs. Hunter is a standout on our team—he brings the same dedication and follow-through that I expect from everyone in my office. We believe in making insurance simple, fast, and personal, and it’s great to see Hunter delivering that level of service. Whether it’s me, Hunter, or anyone else at the Alan Brown State Farm, you can count on us for trusted advice and top-notch support—today and for years to come. Thanks again for recommending us and for being part of our Jackson family! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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Bob Crowe

August 18, 2025

5  out of  5
rating by Bob Crowe
"They aswer my question they were best inprices"
We responded:
"Thank you so much for your 5-star review! We’re glad our team could answer your questions and provide you with the best prices on insurance here in Jackson, TN. At State Farm, we’re committed to delivering real value and honest, helpful service every time. If you need anything else—auto, home, or life insurance—we’re always here for you (and Vivo will be ready to say hello!). Thanks for choosing us! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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Micah Ritchie

August 18, 2025

5  out of  5
rating by Micah Ritchie
"Great customer service feels like family"
We responded:
"Thank you so much for your five-star review! At our State Farm office here in Downtown Jackson, TN, we strive to treat every customer like family, and it means a lot to hear that our service made you feel right at home. Building real relationships and delivering trustworthy insurance—whether it’s auto, home, or life—is what sets us apart in our community. We’re grateful for your trust and look forward to serving you for years to come. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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Darnisha Phillips

August 15, 2025

5  out of  5
rating by Darnisha Phillips
"I called to get a quote for car insurance. The customer service representative was so nice, patient and kind. I didn’t only get the car insurance but I also got life insurance as well."
We responded:
"Thank you so much for your wonderful review and for choosing State Farm here in Downtown Jackson, TN! We’re thrilled to hear our team made your experience easy and pleasant when you called for a car insurance quote. It’s always a win when we can help our customers bundle auto and life insurance—saving you money while making sure you’re protected from every angle. We’re proud to be the local agency folks trust for personalized service and real value. If you ever have questions, need support, or just want to say hello to Vivo, our door is always open. Thanks again for letting us serve you and your family! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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Deborah Tims

August 11, 2025

5  out of  5
rating by Deborah Tims
"Very nice."
We responded:
"Deborah, thank you so much for your 5-star review and for choosing us for your vehicle insurance here in Jackson, TN! We love helping great neighbors like you protect what matters most. If you ever have questions or need additional help with auto, home, or life insurance, our State Farm team is always just a call or visit away. Thanks for being you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Call OR Text 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
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hanish sampath kumar

July 29, 2025

5  out of  5
rating by hanish sampath kumar
"Great customer service and good prices."
We responded:
"Thank you so much, Hanish, for taking the time to leave us this fantastic review! It means a lot to our whole team here at Alan Brown State Farm in Jackson, TN to hear that you’re happy with both our customer service and our prices. We truly enjoy helping our Jackson neighbors protect what matters most, and we’re always here if you need anything. Thanks again for being a valued part of our State Farm family! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 CALL OR TEXT 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Rose Scruggs

Rose Scruggs

July 28, 2025

5  out of  5
rating by Rose Scruggs
"Hunter is professional and knowledgeable. He was able to create a car insurance policy for me in a very efficient manner!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear you had a great experience with our team here at Alan Brown State Farm in Jackson, TN. Hunter and everyone in our office are dedicated to providing top-notch, local service and making sure our neighbors feel right at home—whether it’s for auto, home, life, or business insurance. We’re grateful for your trust in our agency and love serving the Jackson community. If you ever need anything, we’re just a call or visit away! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 CALL OR TEXT 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Madonna Smith

Madonna Smith

July 28, 2025

5  out of  5
rating by Madonna Smith
"Hunter was knowledgeable in the service I needed. He helped me get a renter’s policy set up for my mother and get automated payments set up. I will definitely be using him for future services. Thank you, Hunter."
We responded:
"Thank you so much for your 5-star review and for trusting our State Farm agency with your renter’s insurance needs! We’re thrilled to hear that Hunter provided you with knowledgeable and friendly service while setting up your mother’s renter’s policy and automated payments. At Alan Brown State Farm, we pride ourselves on delivering exceptional customer service through a dedicated team—something I am deeply committed to as your local State Farm agent. Your positive experience is a reflection of our entire team’s passion for helping our neighbors protect what matters most. We appreciate your business and look forward to assisting you with all your future insurance and financial service needs. Thank you for choosing Downtown Alan Brown State Farm! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Brittany Reynolds

Brittany Reynolds

June 26, 2025

5  out of  5
rating by Brittany Reynolds
"Hunter was extremely helpful and polite!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear Hunter was extremely helpful and polite. At Alan Brown State Farm in Jackson, TN, our team is dedicated to making sure our customers receive top-notch service, whether you’re looking for auto, home, or life insurance. We appreciate you choosing us for your insurance needs in West Tennessee! If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again for being part of our State Farm family! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Robin Apelgren

Robin Apelgren

June 23, 2025

5  out of  5
rating by Robin Apelgren
"Alan and his staff are professional and caring, making sure the coverage is complete and exactly what’s needed! Highly recommend!"
We responded:
"Thank you so much for the kind words and for taking the time to share your experience with our agency here in Jackson, TN! We're thrilled to hear that you found our team professional and caring—we strive to provide personalized service and complete coverage that fits each customer’s unique needs. Your recommendation means the world to us, and we’re grateful to serve you as your State Farm agency. If you ever have questions about auto insurance, home insurance, life insurance, or any other coverage, don’t hesitate to reach out. We’re here to help protect what matters most to you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Emily Apelgren

Emily Apelgren

June 23, 2025

5  out of  5
rating by Emily Apelgren
"Friendly and easy to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Tyler Garrett

Tyler Garrett

June 19, 2025

5  out of  5
rating by Tyler Garrett
"Very nice! Thank you!!!"
We responded:
"Thank you so much for the 5-star review! 😊 We're so glad you had a great experience with Alan Brown State Farm. Providing friendly and helpful service—whether it’s for auto, home, renters, or life insurance—is always our top priority. If you ever need anything or know someone looking for personalized insurance, we’re here to help. Thanks again for taking the time to share your feedback! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Sunshine

Sunshine

June 19, 2025

5  out of  5
rating by Sunshine
"My family has used Alan Brown State Farm for some years. Our family moved away about 2 years-ish-ago. 😀 (Job related) Our daughter moved back to attend college. Due to the great and attentive service we received from Alan, we recommended she use this office for her insurance. If you're looking for insurance at a competitive rate (and I was surprised the discounts) let this office give you a quote!"
We responded:
"Thank you so much for your kind words and continued trust in Alan Brown State Farm! 😊 It means the world to us that your family has stayed connected to our office, even after moving away. What an exciting time for your daughter! 🎓 Providing great service and competitive rates—whether it’s auto, renters, home, or life insurance—is always our goal. We’re so glad you found value in the discounts we offer! Thanks again for your glowing review—it made our day! 😊 Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Rosie Jones

Rosie Jones

June 18, 2025

5  out of  5
rating by Rosie Jones
"I just switched to State Farm Insurance and it was so easy. Hunter was very helpful and answered all my questions. I really like having a local insurance agent that I can contact for questions or concerns. Thanks Hunter, great job."
We responded:
"Thank you, Rosie, for sharing your experience and for the 5-star review! We’re so glad Hunter was able to make your switch to State Farm Insurance smooth and stress-free. He’s a valuable part of our team, and it’s great to hear he answered all your questions. As your local agency, I want to assure you that both myself and the rest of our team are always here to help with anything you need—whether it’s auto insurance, home insurance, life insurance, or just answering questions. Welcome to the family, Rosie! We look forward to serving you for years to come. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of hayley smith

hayley smith

June 6, 2025

5  out of  5
rating by hayley smith
"I recently switched my auto insurance to Alan’s office and Hunter was incredibly knowledgeable and helpful throughout the process!"
We responded:
"We are *so* happy to help! Our team is eager to be a resource for all of your needs - Auto, Home, Life, and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Rebekah Ghawaly

Rebekah Ghawaly

March 8, 2025

5  out of  5
rating by Rebekah Ghawaly
"Excellent service. Braden was very helpful with answering all my insurance questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Mike Hardin

Mike Hardin

March 7, 2025

5  out of  5
rating by Mike Hardin
"Great team and very good service from people who care about your needs."
We responded:
"It is nice when people notice - we DO care! Thank you very much for the positive feedback. Call in, click in, or walk in if we can ever do anything for you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Kevin Thomas

Kevin Thomas

March 7, 2025

5  out of  5
rating by Kevin Thomas
"I had one of the most polite,well manner lady today you would ever want to meet..She was honest and very intelligent...i would love to do business with her again.......Thank You Chelsea, your amazing"
We responded:
"You are so correct - she is a rock star! Our entire team prioritizes the customer experience! We aren't perfect - but we're so glad to have delivered on that goal today. Please don’t hesitate to reach out in the future - we are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Keith Weddle Jr.

Keith Weddle Jr.

March 7, 2025

5  out of  5
rating by Keith Weddle Jr.
"Very helpful and always In a great mood. Best Agent!!!!!"
We responded:
"Our great customers make it look easy! We're so thankful for you and look forward to serving all of your insurance needs! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of D'atra Williams

D'atra Williams

March 7, 2025

5  out of  5
rating by D'atra Williams
"Very kind and helpful. Ensures I get the best rate that is affordable and sensible to my needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Caley Dawkins

Caley Dawkins

March 7, 2025

5  out of  5
rating by Caley Dawkins
"I can’t say enough great things about my experience with the Alan Brown State Farm office! Braden was incredibly helpful, patient, and knowledgeable. She took the time to explain everything in detail and made sure I felt confident in my decisions. She truly went above and beyond to make the process easy and seamless. If you’re looking for outstanding customer service, ask for Braden—she’s the best!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us! We look forward to continuing to support your insurance needs. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency "
Profile photo of Lamar March

Lamar March

February 21, 2025

5  out of  5
rating by Lamar March
"Chelsea has been the most amazing, consistent and professional auto insurance dealer I have ever met. And she deserves a raise."
We responded:
"We're so pleased to receive the positive feedback! Can't wait for you to meet the rest of the team! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Text or Call 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Tina Voyles

Tina Voyles

January 17, 2025

5  out of  5
rating by Tina Voyles
"Chelsea is the absolute SWEETEST person I have ever had the pleasure of talking with. Answered every question, explained every detail and made me feel like a valued customer. This I'd the smartest thing I've done in years!!"
We responded:
"We pride ourselves on remarkable service - so glad to have met the mark this time! We appreciate the positive feedback and look forward to helping you with all of your insurance and financial services needs! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Profile photo of Emily B

Emily B

January 4, 2025

5  out of  5
rating by Emily B
"Chelsea went above and beyond to help me ensure that I had home,life,& car insurance. She was very sweet and empathetic. I highly recommend State farm with Mr Alan."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"