State Farm® Insurance Agent Alan Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brittany Reynolds
June 26, 2025
5
out of
5
rating by Brittany Reynolds
"Hunter was extremely helpful and polite!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear Hunter was extremely helpful and polite. At Alan Brown State Farm in Jackson, TN, our team is dedicated to making sure our customers receive top-notch service, whether you’re looking for auto, home, or life insurance. We appreciate you choosing us for your insurance needs in West Tennessee! If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again for being part of our State Farm family! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Robin Apelgren
June 23, 2025
5
out of
5
rating by Robin Apelgren
"Alan and his staff are professional and caring, making sure the coverage is complete and exactly what’s needed! Highly recommend!"
We responded:
"Thank you so much for the kind words and for taking the time to share your experience with our agency here in Jackson, TN! We're thrilled to hear that you found our team professional and caring—we strive to provide personalized service and complete coverage that fits each customer’s unique needs. Your recommendation means the world to us, and we’re grateful to serve you as your State Farm agency. If you ever have questions about auto insurance, home insurance, life insurance, or any other coverage, don’t hesitate to reach out. We’re here to help protect what matters most to you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Emily Apelgren
June 23, 2025
5
out of
5
rating by Emily Apelgren
"Friendly and easy to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Tyler Garrett
June 19, 2025
5
out of
5
rating by Tyler Garrett
"Very nice! Thank you!!!"
We responded:
"Thank you so much for the 5-star review! 😊 We're so glad you had a great experience with Alan Brown State Farm. Providing friendly and helpful service—whether it’s for auto, home, renters, or life insurance—is always our top priority. If you ever need anything or know someone looking for personalized insurance, we’re here to help. Thanks again for taking the time to share your feedback! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Sunshine
June 19, 2025
5
out of
5
rating by Sunshine
"My family has used Alan Brown State Farm for some years. Our family moved away about 2 years-ish-ago. 😀 (Job related) Our daughter moved back to attend college. Due to the great and attentive service we received from Alan, we recommended she use this office for her insurance. If you're looking for insurance at a competitive rate (and I was surprised the discounts) let this office give you a quote!"
We responded:
"Thank you so much for your kind words and continued trust in Alan Brown State Farm! 😊 It means the world to us that your family has stayed connected to our office, even after moving away. What an exciting time for your daughter! 🎓 Providing great service and competitive rates—whether it’s auto, renters, home, or life insurance—is always our goal. We’re so glad you found value in the discounts we offer! Thanks again for your glowing review—it made our day! 😊 Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Rosie Jones
June 18, 2025
5
out of
5
rating by Rosie Jones
"I just switched to State Farm Insurance and it was so easy. Hunter was very helpful and answered all my questions. I really like having a local insurance agent that I can contact for questions or concerns. Thanks Hunter, great job."
We responded:
"Thank you, Rosie, for sharing your experience and for the 5-star review! We’re so glad Hunter was able to make your switch to State Farm Insurance smooth and stress-free. He’s a valuable part of our team, and it’s great to hear he answered all your questions. As your local agency, I want to assure you that both myself and the rest of our team are always here to help with anything you need—whether it’s auto insurance, home insurance, life insurance, or just answering questions. Welcome to the family, Rosie! We look forward to serving you for years to come. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
hayley smith
June 6, 2025
5
out of
5
rating by hayley smith
"I recently switched my auto insurance to Alan’s office and Hunter was incredibly knowledgeable and helpful throughout the process!"
We responded:
"We are *so* happy to help! Our team is eager to be a resource for all of your needs - Auto, Home, Life, and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Rebekah Ghawaly
March 8, 2025
5
out of
5
rating by Rebekah Ghawaly
"Excellent service. Braden was very helpful with answering all my insurance questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Mike Hardin
March 7, 2025
5
out of
5
rating by Mike Hardin
"Great team and very good service from people who care about your needs."
We responded:
"It is nice when people notice - we DO care! Thank you very much for the positive feedback. Call in, click in, or walk in if we can ever do anything for you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Kevin Thomas
March 7, 2025
5
out of
5
rating by Kevin Thomas
"I had one of the most polite,well manner lady today you would ever want to meet..She was honest and very intelligent...i would love to do business with her again.......Thank You Chelsea, your amazing"
We responded:
"You are so correct - she is a rock star! Our entire team prioritizes the customer experience! We aren't perfect - but we're so glad to have delivered on that goal today. Please don’t hesitate to reach out in the future - we are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Keith Weddle Jr.
March 7, 2025
5
out of
5
rating by Keith Weddle Jr.
"Very helpful and always In a great mood. Best Agent!!!!!"
We responded:
"Our great customers make it look easy! We're so thankful for you and look forward to serving all of your insurance needs! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
D'atra Williams
March 7, 2025
5
out of
5
rating by D'atra Williams
"Very kind and helpful. Ensures I get the best rate that is affordable and sensible to my needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Caley Dawkins
March 7, 2025
5
out of
5
rating by Caley Dawkins
"I can’t say enough great things about my experience with the Alan Brown State Farm office! Braden was incredibly helpful, patient, and knowledgeable. She took the time to explain everything in detail and made sure I felt confident in my decisions. She truly went above and beyond to make the process easy and seamless. If you’re looking for outstanding customer service, ask for Braden—she’s the best!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us! We look forward to continuing to support your insurance needs. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency "
Lamar March
February 21, 2025
5
out of
5
rating by Lamar March
"Chelsea has been the most amazing, consistent and professional auto insurance dealer I have ever met. And she deserves a raise."
We responded:
"We're so pleased to receive the positive feedback! Can't wait for you to meet the rest of the team! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 Text or Call 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Tina Voyles
January 17, 2025
5
out of
5
rating by Tina Voyles
"Chelsea is the absolute SWEETEST person I have ever had the pleasure of talking with. Answered every question, explained every detail and made me feel like a valued customer. This I'd the smartest thing I've done in years!!"
We responded:
"We pride ourselves on remarkable service - so glad to have met the mark this time! We appreciate the positive feedback and look forward to helping you with all of your insurance and financial services needs! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Emily B
January 4, 2025
5
out of
5
rating by Emily B
"Chelsea went above and beyond to help me ensure that I had home,life,& car insurance. She was very sweet and empathetic. I highly recommend State farm with Mr Alan."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Marco Lashawn
January 3, 2025
5
out of
5
rating by Marco Lashawn
"👍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com facebook.com/alanbrownagency"
Julisa Burroughs
January 3, 2025
5
out of
5
rating by Julisa Burroughs
"Chelsea was the best agent ever!!! She is very awesome.... she needs a raise!!! She was very detailed, she explained everything so very well she is wonderful ❤️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com facebook.com/alanbrownagency"
CyborgToast2000 Coleman
December 31, 2024
5
out of
5
rating by CyborgToast2000 Coleman
"I really appreciated the hospitality, patience and assistance given to me concerning the insurance package I so desperately needed. As I am not as knowledgeable about the many benefits the various policies bring you all were so willing and took the time to provide. Special thanks to Chelsea in finalizing Home owners and Car insurance with great patience. I am so looking forward to the future knowing you guys have my back!!! Happy New Year!"
We responded:
"We so appreciate the opportunity to be your one-stop-shop! Thank you for your confidence in my team and I. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Shon Brown
November 5, 2024
5
out of
5
rating by Shon Brown
"Chelsea was very pleasant and very helpful. She was also patient. I believe she got the best plan and discounts for me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Sonya Chrestman
October 28, 2024
5
out of
5
rating by Sonya Chrestman
"Chelsea is the BEST! She was sooooo patient with me, explaining details of my policy and walking me thru the esign, I couldn't have asked for a better sales rep! THANK YOU CHELSEA! This girl deserves a raise! Her personality on the phone was what drew me back to her, she should be the trainer of ALL sales reps! Thank you again Chelsea for the outstanding job today! I'll DEFINITELY recommend State Farm and Chelsea as the sales rep, there's Noone better! 🤗"
We responded:
"Thank you, Sonya! Our mission is to show LOVE to our neighbors by providing true service and real worth. We aim to make difficult things easier, rough times smoother, and the good life better through a commitment to remarkable customer service, insurance knowledge, and community involvement. **THANK YOU** again for the positive feedback - we look forward to helping you protect what matters most for many years to come! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Julie Bird
September 26, 2024
5
out of
5
rating by Julie Bird
"I had a great experience with Alan Brown State Farm office. They were pleasant and helpful. Braden answered all my questions and was professional and efficient. I will definitely depend on them for my future insurance needs."
We responded:
"Thank you, Julie! We're so happy to be a resource for any and all insurance needs our customers have: Auto, Home, Life, Health, and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com https://www.facebook.com/alanbrownagency"
Jesse Woods
September 26, 2024
5
out of
5
rating by Jesse Woods
"Chelsea is amazing and always has great energy! No matter what issue big or small she makes it a priority on the spot and gets it done, before we even hang up!"
We responded:
"Thank you, Jesse! Our team puts extraordinary effort towards a positive experience for all of our customers. We'd love 100 more just like you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com https://www.facebook.com/alanbrownagency"
Matt Pierce
September 24, 2024
1
out of
5
rating by Matt Pierce
"Bill goes up every other month, I call to question why, no one knows why. Called last month to make a payment, was told nothing due, this month I get charged for 2 payments and late fees. Asked to speak to state farm directly, put on hold for 3 minutes, then sent directly to voice mail."
We responded:
"Hey Matt, Thank you for taking the time to provide feedback on your recent experience. We are sorry to hear that you were not completely satisfied. We appreciate your feedback and would like to discuss your concerns in more detail. I just left a voicemail and will text as well. Please contact us directly at 731-300-4444. Thank you for your business and for giving us the opportunity to improve our service. Alan Brown"
Kenneth Transou
August 26, 2024
5
out of
5
rating by Kenneth Transou
"Great professional service. I enjoyed Chealsie when getting quotes and answering all my much needed questions. You couldn't ask for a better person to do business with. She was very nice. Thanks for your help."
We responded:
"Great to hear! We have the best customers on the planet and work hard to take care of them. Our team LOVES helping with auto, home, and life insurance - and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency "