State Farm® Insurance Agent Alan Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Emily B
January 4, 2025
5
out of
5
rating by Emily B
"Chelsea went above and beyond to help me ensure that I had home,life,& car insurance. She was very sweet and empathetic. I highly recommend State farm with Mr Alan."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Marco Lashawn
January 3, 2025
5
out of
5
rating by Marco Lashawn
"👍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com facebook.com/alanbrownagency"
Julisa Burroughs
January 3, 2025
5
out of
5
rating by Julisa Burroughs
"Chelsea was the best agent ever!!! She is very awesome.... she needs a raise!!! She was very detailed, she explained everything so very well she is wonderful ❤️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com facebook.com/alanbrownagency"
CyborgToast2000 Coleman
December 31, 2024
5
out of
5
rating by CyborgToast2000 Coleman
"I really appreciated the hospitality, patience and assistance given to me concerning the insurance package I so desperately needed. As I am not as knowledgeable about the many benefits the various policies bring you all were so willing and took the time to provide. Special thanks to Chelsea in finalizing Home owners and Car insurance with great patience. I am so looking forward to the future knowing you guys have my back!!! Happy New Year!"
We responded:
"We so appreciate the opportunity to be your one-stop-shop! Thank you for your confidence in my team and I. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Shon Brown
November 5, 2024
5
out of
5
rating by Shon Brown
"Chelsea was very pleasant and very helpful. She was also patient. I believe she got the best plan and discounts for me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Sonya Chrestman
October 28, 2024
5
out of
5
rating by Sonya Chrestman
"Chelsea is the BEST! She was sooooo patient with me, explaining details of my policy and walking me thru the esign, I couldn't have asked for a better sales rep! THANK YOU CHELSEA! This girl deserves a raise! Her personality on the phone was what drew me back to her, she should be the trainer of ALL sales reps! Thank you again Chelsea for the outstanding job today! I'll DEFINITELY recommend State Farm and Chelsea as the sales rep, there's Noone better! 🤗"
We responded:
"Thank you, Sonya! Our mission is to show LOVE to our neighbors by providing true service and real worth. We aim to make difficult things easier, rough times smoother, and the good life better through a commitment to remarkable customer service, insurance knowledge, and community involvement. **THANK YOU** again for the positive feedback - we look forward to helping you protect what matters most for many years to come! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 731-300-4444 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Julie Bird
September 26, 2024
5
out of
5
rating by Julie Bird
"I had a great experience with Alan Brown State Farm office. They were pleasant and helpful. Braden answered all my questions and was professional and efficient. I will definitely depend on them for my future insurance needs."
We responded:
"Thank you, Julie! We're so happy to be a resource for any and all insurance needs our customers have: Auto, Home, Life, Health, and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com https://www.facebook.com/alanbrownagency"
Jesse Woods
September 26, 2024
5
out of
5
rating by Jesse Woods
"Chelsea is amazing and always has great energy! No matter what issue big or small she makes it a priority on the spot and gets it done, before we even hang up!"
We responded:
"Thank you, Jesse! Our team puts extraordinary effort towards a positive experience for all of our customers. We'd love 100 more just like you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com https://www.facebook.com/alanbrownagency"
Matt Pierce
September 24, 2024
1
out of
5
rating by Matt Pierce
"Bill goes up every other month, I call to question why, no one knows why. Called last month to make a payment, was told nothing due, this month I get charged for 2 payments and late fees. Asked to speak to state farm directly, put on hold for 3 minutes, then sent directly to voice mail."
We responded:
"Hey Matt, Thank you for taking the time to provide feedback on your recent experience. We are sorry to hear that you were not completely satisfied. We appreciate your feedback and would like to discuss your concerns in more detail. I just left a voicemail and will text as well. Please contact us directly at 731-300-4444. Thank you for your business and for giving us the opportunity to improve our service. Alan Brown"
Kenneth Transou
August 26, 2024
5
out of
5
rating by Kenneth Transou
"Great professional service. I enjoyed Chealsie when getting quotes and answering all my much needed questions. You couldn't ask for a better person to do business with. She was very nice. Thanks for your help."
We responded:
"Great to hear! We have the best customers on the planet and work hard to take care of them. Our team LOVES helping with auto, home, and life insurance - and more! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency "
Braden Haynes
August 15, 2024
5
out of
5
rating by Braden Haynes
"Alan is kind, compassionate, and knowledgeable. He really cares about his customers and their needs."
We responded:
"**THANK YOU** for the positive feedback. "
Rashid Leverett
July 22, 2024
5
out of
5
rating by Rashid Leverett
"Kelly and Chelsea were absolutely great and efficient with solving my problems!"
We responded:
"We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received at our office. We're glad they made such a positive impression on you while also uncovering solutions! We value your business and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Carissa Pinkerton
May 23, 2024
5
out of
5
rating by Carissa Pinkerton
"Chelksea was amazing, super funny, and helpful. Answered all my questions and got me a great rate."
We responded:
"Our team takes pride in making a (dare I say) boring task educational and even FUN! I am happy to hear that you had a great experience getting set up. Looking forward to the next time you stop by! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Shane Bastable
May 22, 2024
5
out of
5
rating by Shane Bastable
"Chelsea was very pleasant to work with, she help me a great deal with getting my insurance set up. Thank you!"
We responded:
"Thanks for the kind words, Shane! I am glad we were able to make assisting you with your insurance needs such a positive experience! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
DeAndre Partee
May 22, 2024
5
out of
5
rating by DeAndre Partee
"Chelsea was awesome. She searched high and low for the best possible rates"
We responded:
"Our team LOVES uncovering every available discount to get you the very best value! We're so happy to serve you...and so pleased to see the positive feedback. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Alex Russell
May 3, 2024
5
out of
5
rating by Alex Russell
"Worked with Chelsea to set up my home and auto insurance. Such a wonderful experience!! She gave me the confidence and space to make the most informed decision and made sure I got the best deal possible. I felt like I mattered when talking to Chelsea. Would recommend this to all my insurance searching friends!"
We responded:
"Alex - this means the absolute most. We look forward to working with you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Sherron Wilson
April 17, 2024
5
out of
5
rating by Sherron Wilson
"I called to add another vehicle and Chelsea was so kind and helping me. It was way past 5 o’clock and she didn’t mind. She was very kind friendly and patient with me. I love State Farm and employees and Alan is always kind with me. They never make you feel like you a pest. Thank you Chelsea for just being you…..🩷"
We responded:
"We *love* our customers! Thank you so much for the positive feedback - we appreciate you! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
shawn robinson
April 16, 2024
5
out of
5
rating by shawn robinson
"Chelsea is so good at her job. She goes beyond too help. She's totally awesome. Alan Brown give this sweet young lady recognition. I am so glad she's my rep and I ask for her personally because she's on top of her game. She's Outstanding."
We responded:
"We pride ourselves on providing customer-centered service...**SO** glad to see our efforts are appreciated! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Aaron Weeks
April 11, 2024
5
out of
5
rating by Aaron Weeks
"Miss Chelsea is so respectful and helpful couldn’t ask for better service"
We responded:
"There are so many things that we CAN'T control...but we can control how we treat our customers! We take pride in giving it 110% everyday! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Marketta Lewis
April 11, 2024
5
out of
5
rating by Marketta Lewis
"Chelsea from State Farm is awesome!!!"
We responded:
"Well, we think that YOU are awesome!! Thank you! Use our team as a resource for Auto, Home, Life, Health, Business,...please just think of us first! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Kellie Cavitt
April 10, 2024
5
out of
5
rating by Kellie Cavitt
"Chelsea was a big help answering all of my questions!"
We responded:
"Our team takes great pride in providing exceptional service. We don't *always* have an answer to every question...but we can always find it! We truly appreciate your business (and the positive feedback for our team.) Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Jess Trost
April 9, 2024
5
out of
5
rating by Jess Trost
"Always pleasant and helpful! They do their best to handle my issues quickly and efficiently. Highly recommend this office!"
We responded:
"You're the greatest - we appreciate the recognition and sweet compliments! We love our customers! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Darchellr Harvey
March 8, 2024
5
out of
5
rating by Darchellr Harvey
"Ms Chelsea Hinton was awesome 👌 The best took great care me ay hubbie"
We responded:
"We're so happy to hear about your positive experience! Please use my team and I as a resource! We always strive to always put customer needs first, operate fairly, and do the right thing. Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com https://www.facebook.com/alanbrownagency"
Jenna Melton
March 8, 2024
5
out of
5
rating by Jenna Melton
"Great service, very helpful"
We responded:
"We can't control many things...but we can control how we treat our customers! So glad to see the positive feedback! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"
Xno Caps
March 1, 2024
4
out of
5
rating by Xno Caps
"Great people, talk to kelly, chelsa they are the best!"
We responded:
"I am so proud of the team we have here...so glad that you also value these individuals! Alan Brown - State Farm Insurance Agent 15 Jackson Walk Plaza Jackson, TN 38301 www.downtownalanbrown.com www.facebook.com/alanbrownagency"